GREAT BUSINESSES STAND ON GREAT CUSTOMER SERVICE

EMPOWER YOUR TEAM WITH THE TRAINING TO
DELIVER AN OUTSTANDING EXPERIENCE

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WATCH A DEMO

See how our easy-to-use online customer service training gives employees the skills they need to create WOW moments for your customers.

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OUR APPROACH

We address today’s training challenges with a proven instructional method called problem-based training, which teaches employees to think and act instead of react.

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CUSTOMIZATION

We create courses to address your specific training goals and reinforce your business culture.

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ALTHOUGH YOUR CUSTOMERS WON’T LOVE YOU IF YOU GIVE BAD SERVICE, YOUR COMPETITORS WILL.

KATE ZABRISKIE

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HOSPITALITY

Teach your staff to deliver exceptional customer service based on the AAA and Forbes standards.

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RESTAURANT

Instruct your service staff on industry best-practices.

ITS - Retail

RETAIL

Empower your staff to provide exceptional customer service while using effective sales techniques.

ITS - Health Care

HEALTH CARE

Show your staff why compassion matters.

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BEING ON PAR IN TERMS OF PRICE AND QUALITY ONLY GETS YOU INTO THE GAME. SERVICE WINS THE GAME.

TONY ALESSANDRA

  • Pick Staff to Increase Revenues

    Pick Staff to Increase Revenues

    Careful selection and pruning of your staff is key to business success. A business with a truly engaged workforce can realize up to 147% higher earnings per share (EPS) than competitors operating with a lackadaisical staff, according to an article published in Gallup Business Journal on April 28, 2015. If you …Read More
  • Motivating Your Staff

    Motivating Your Staff

    Did you check out the simple 45-minute staff activity in the previous blog? If so, then your employees already have their lists of ways to rock your customer satisfaction scores and drive your business ratings without costing you a penny. So, how do you get them to follow through and …Read More

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OUR CURRENT AND PAST CLIENTS INCLUDE

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