GREAT BUSINESSES STAND ON GREAT CUSTOMER SERVICE

EMPOWER YOUR TEAM WITH THE TRAINING TO
DELIVER AN OUTSTANDING EXPERIENCE

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WATCH A DEMO

See how our easy-to-use online customer service training gives employees the skills they need to create WOW moments for your customers.

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OUR APPROACH

We address today’s training challenges with a proven instructional method called problem-based training, which teaches employees to think and act instead of react.

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CUSTOMIZATION

We create courses to address your specific training goals and reinforce your business culture.

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ALTHOUGH YOUR CUSTOMERS WON’T LOVE YOU IF YOU GIVE BAD SERVICE, YOUR COMPETITORS WILL.

KATE ZABRISKIE

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HOSPITALITY

Teach your staff to deliver exceptional customer service based on the AAA and Forbes standards.

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RESTAURANT

Instruct your service staff on industry best-practices.

ITS - Retail

RETAIL

Empower your staff to provide exceptional customer service while using effective sales techniques.

ITS - Health Care

HEALTH CARE

Show your staff why compassion matters.

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BEING ON PAR IN TERMS OF PRICE AND QUALITY ONLY GETS YOU INTO THE GAME. SERVICE WINS THE GAME.

TONY ALESSANDRA

  • Consistent Training Yields Dependable Customer Service

    Consistent Training Yields Dependable Customer Service

    “A customer-centered culture doesn’t happen by accident. It happens because of the influences and constant choices of the people in the organization.” Shep Hyken, former president of Ritz Carlton Hotels and author of “Amaze Every Customer Every Time.” Every customer, every time. Why is this seemingly straightforward concept so hard …Read More
  • Serve Your Customers an Authentic Experience to Increase Sales

    Serve Your Customers an Authentic Experience to Increase Sales

    Sales at restaurants in the U.S. exceeded $50 billion in January 2015. The Wall Street Journal reported that because of the increased spending, restaurant owners hired more front- and back-of-house staff. I’m curious…if you throw out the Big Mac fast foodies, what brings people back to a restaurant? As a certified …Read More

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OUR CURRENT AND PAST CLIENTS INCLUDE

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