ITS Training Blog

IndividualDirection

Consistent Training Yields Dependable Customer Service

“A customer-centered culture doesn’t happen by accident. It happens because of the influences and constant choices of the people in the organization.” Shep Hyken, former president of Ritz Carlton Hotels and author of “Amaze Every Customer Every Time.” Every customer, every time. Why is this seemingly straightforward concept so hard to achieve? People. People with … Continue reading Consistent Training Yields Dependable Customer Service

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Serve Your Customers an Authentic Experience to Increase Sales

Sales at restaurants in the U.S. exceeded $50 billion in January 2015. The Wall Street Journal reported that because of the increased spending, restaurant owners hired more front- and back-of-house staff. I’m curious…if you throw out the Big Mac fast foodies, what brings people back to a restaurant? As a certified and experienced hospitality trainer for … Continue reading Serve Your Customers an Authentic Experience to Increase Sales