Interactive Training Simulations, LLC

P.O. Box 4095
Jackson, WY 83001
307 - 733 - 4188 info@itsimulations.com 

 
 
 
 
 

Conflict Management | Hospitality Training Courses
 
 
 
 

 
ITS COURSES : Hospitality & Tourism - Conflict Management
 

LEADERSHIP DEVELOPMENT– CONFLICT MANAGEMENT
SUITE OF COURSES

This suite of courses is recommended for those employees currently in or preparing for a supervisory or managerial role.

Primary Course Objective: 

Develop listening skills and identify how and when to intervene to prevent and minimize workplace conflict. 

Each course shown below takes 20 minutes.

Listening Skills

  This course demonstrates listening skills critical to conflict prevention and resolution. 

Discerning When to Intervene

  Differentiate between situations best resolved without manager participation and those critical for managerial intervention.

Negotiating and Resolving

  Three basic steps are presented that mediate and resolve workplace conflicts.

Dealing with Difficult Personalities

  Five challenging personality types are portrayed. Simulations identify the best method to diffuse anger and maintain control for each type.

Minimizing Conflict

  Simple guidelines are presented that minimize workplace conflict.

Resolving Guest Conflicts

  Learn specific tools to resolve guest conflicts. Understand why the guest is always right and what defines when that statement is no longer true.

Off the shelf cost for complete suite:  $74.95
Volume discounts available

PURCHASE THIS SUITE

For more information call a sales representative at 307-733-4188.

It is strongly recommended that managers take the same courses as supervisors so they are able to reinforce what is learned.
 
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Interactive Training Simulations, LLC - P.O. Box 4095 Jackson, Wyoming 83001. 307-733-4188 . info@itsimulations.com
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