|
Primary Course
Objective:
Ensure all employees share a common vision of the
delivery of exceptional guest service, differentiating your property
and building guest loyalty.
Each course shown below takes 20 minutes.
Making Each Guest
Welcome
| |
Create a
welcome environment and immediately impress your guests by
following four simple, essential steps. |
The 100% Guarantee
| |
Establish guest
loyalty from check-in to check-out, focusing on understanding guest
expectations and how to exceed them. |
Problem Solving
Guest Complaints
| |
Answer questions
and deal with difficult guests by applying simple and effective
listening skills.
|
Using Your Mistakes
to Create Guest Loyalty
| |
Discover why immediate
attention to mistakes can convert 50% of your unsatisfied
guests into loyal, repeat customers. |
Providing
Information & Directions
| |
Understand the
differences between visual, auditory and kinetic learners to provide
clear and concise directions and information to your guests. |
Off the shelf cost
for complete suite: $59.95
Volume discounts
available
For more
information call a sales representative at 307-733-4188.
It is strongly
recommended that supervisors take the same courses as employees so
they are able to reinforce what is learned. |
