Interactive Training Simulations, LLC

P.O. Box 4095
Jackson, WY 83001
307 - 733 - 4188 info@itsimulations.com 

 
 
 
 
 

Conflict Management | Hospitality Training Courses
 
 
 
 

 
ITS COURSES : Health Care - Conflict Management
 

LEADERSHIP DEVELOPMENT– CONFLICT MANAGEMENT
SUITE OF COURSES

This suite of courses is recommended for those employees currently in or preparing for a supervisory or managerial role.

Primary Course Objective: 

Learn the principals of why conflicts at work occur. Build confidence through virtual problem-solving simulations that challenge you to proactively prevent workplace conflicts. Through virtual role-play exercises, you will practice and hone your mediation skills to resolve conflicts. Approximately 90 minutes.

Discerning When to Intervene

  Differentiate between situations best resolved without manager participation and those critical for managerial intervention.

Negotiating and Resolving

  Three basic steps are presented that mediate and resolve workplace conflicts.

Dealing with Difficult Personalities

  Five challenging personality types are portrayed. Simulations identify the best method to diffuse anger and maintain control for each type.

Minimizing Conflict

  Simple guidelines are presented that minimize workplace conflict.

Off the shelf cost for complete suite:  $74.95
Volume discounts and unlimited usage agreements available.

PURCHASE THIS SUITE

For more information call a sales representative at 307-733-4188.
 
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Interactive Training Simulations, LLC - P.O. Box 4095 Jackson, Wyoming 83001. 307-733-4188 . info@itsimulations.com
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