|
CARE WITH
COMPASSION
SUITE OF COURSES
Primary Course
Objective:
Learn why it is not
just what you do, but how you do it that impacts each customer's
perception of care. Approximately 90 minutes.
Creating the
Vision
| |
When your employees share a
common vision of exceptional service, the level of care
delivered shifts customer satisfaction to customer loyalty.
|
Welcoming Sets
The Stage
| |
Trust is a critical building
block for patient loyalty. The foundations for trust
are laid in the first few seconds. Learn how to
communicate in ways that build trust. |
Developing
Rapport
| |
Five steps to transform
problems into opportunities to create customer loyalty. |
Removing
Communication Barriers
| |
Learn the appropriate way to
ask for patient information and how your accuracy impacts
the hospital's bottom-line. |
Transforming
Service
| |
Prevent customer
misperceptions and dissatisfactions by realizing key
triggers and how to proactively address problems before they
occur. |
Off the shelf cost
for complete suite: $59.95
Volume discounts
and unlimited usage agreements available
For more
information call a sales representative at 307-733-4188.
It is strongly
recommended that supervisors take the same courses as employees so
they are able to reinforce what is learned. |
