Our staff at ITS got together and selected our favorite customer service quotes. Enjoy!

We would love to hear how you are using these. Shoot us an email: info@itsimulations.com.

If you have a quote to add to the list, please send it to info@itsimulations.com

Be sure to document the author or we cannot use it.

Quality in a service or product is not what you put into it.
It is what the client or customer gets out of it.
PETER DRUCKER

If we don’t take care of our customers, someone else will.
UNKNOWN

You’ll never have a product or price advantage again.
They can be easily duplicated, but a strong customer service culture can’t be copied.
JERRY FRITZ

Treat every customer as if they sign your paycheck…because they do.
AUTHOR UNKNOWN

The goal as a company is to have customer service that is
not just the best, but legendary.
SAM WALTON

If you make customers unhappy in the physical world, they might each tell 6 friends.
If you make customers unhappy on the Internet, they can each tell 6,000 friends.
JEFF BEZOS

Customers don’t expect you to be perfect.
They do expect you to fix things when they go wrong.
DONALD PORTER

Customer complaints are the schoolbooks from which we learn.
            AUTHOR UNKNOWN

Here is a simple but powerful rule -
always give people more than what they expect to get.
NELSON BOSWELL  

There's a place in the world for any business that takes care of its customers--after the sale.
HARVEY MACKAY

Although your customers won’t love you if you give bad service, your competitors will.
KATE ZABRISKIE

Customer service is not a department, it's an attitude!
UNKNOWN

One customer, well taken care of, could be more valuable than $10,000 worth of advertising.
JIM ROHN

Being on par in terms of price and quality only gets you into the game.
Service wins the game.
TONY ALESSANDRA

Our greatest asset is the customer! Treat each customer as if they are the only one!
LAURICE LEITAO

People expect good service but few are willing to give it.
ROBERT GATELY

Well done is better than well said.
BENJAMIN FRANKLIN

To my customer.
I may not have the answer, but I’ll find it.
I may not have the time, but I’ll make it.
UNKNOWN

Mistakes are the portals of discovery.
JAMES JOYCE

One of the deep secrets of life is that all that is really worth doing
is what we do for others.
LEWIS CAROL

In business you get what you want by giving other people what they want.
ALICE MACDOUGALL

Do what you do so well that they will want
to see it again and bring their friends.
WALT DISNEY

The quality of our work depends on the quality of our people.
UNKNOWN

Loyalty cannot be blueprinted. It cannot be produced on an assembly line.
In fact, it cannot be manufactured at all, for its origin is the human heart-the center of self-respect and human dignity.
It is a force which leaps into being only when conditions are exactly right for it-and it is a force very sensitive to betrayal.
MAURICE FRANKS

You've got to give loyalty down, if you want loyalty up
DONALD REGAN

Leaders are leaders only as long as they have
the respect and loyalty of their followers.
HANS SELIYE

Repeat business or behavior can be bribed. Loyalty has to be earned.
JANET ROBINSON

You don't earn loyalty in a day. You earn loyalty day-by-day.
JEFFREY GITOMER

An ounce of loyalty is worth a pound of cleverness.
ELBERT HUBBARD

Give trust, and you'll get it double in return
KEES KAMIES

The greater the loyalty of a group toward the group, the greater is the motivation among the members to achieve the goals of the group, and the greater the probability that the group will achieve its goals.
RENSIS LIKERT

Loyalty demands participation, the rest is simply wishful thinking.
UNKNOWN

Loyalty is the pledge of truth to oneself and others.
ADA VELEZ-BOARDLEY

Enthusiasm reflects confidence, spreads good cheers,
raises morale, inspires associates, arouses loyalty, and laughs at adversity
...it is beyond price.
ALLAN COX

Leadership is a two-way street, loyalty up and loyalty down.
Respect for one's superiors; care for one's crew.
GRACE MURRAY HOPPER