Interactive Training Simulations, LLC

P.O. Box 4095 Jackson, Wyoming 83001
307 - 733 - 4188 info@itsimulations.com

 
 
 
 
 
 

 
 
 

 
ITS COURSES : Hospitality & Tourism - Reservation Sales
 

Primary Course Objective: 

Agents learn to rapidly gain the caller’s interest and guide the caller through a process that secures the reservation.  This course pays for itself as agents gain confidence, increase their close ratio, and implement ‘up-selling’ techniques.

Each course shown below takes 20 minutes.

Greet and Qualify

  Agents must rapidly connect with callers and qualify their needs. Techniques and tools presented in this course help generate information that increase reservations.

Meeting Needs

  Present your hotel amenities and rooms in a language that develops a rapport and connects directly to the caller’s needs.

Common Objections

  Agents must anticipate and be ready with a strong response to many common objections. This course empowers agents with these powerful responses.

Closing the Sale

  Understand specifically what to say to close the sale and finalize the reservation.

Off the shelf cost for complete suite:  $59.95
Volume discounts available

PURCHASE THIS SUITE

For more information call a sales representative at 307-733-4188.

It is strongly recommended that supervisors take the same courses as employees so they are able to reinforce what is learned.
 
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Interactive Training Simulations, LLC - P.O. Box 4095 Jackson, Wyoming 83001. 307-733-4188 . info@itsimulations.com
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