:: ITS COURSES :: Restaurant Training

Interactive Training Simulations, LLC

P.O. Box 4095
Jackson, WY 83001
307 - 733 - 4188 info@itsimulations.com

LEADERSHIP DEVELOPMENT– CONFLICT MANAGEMENT
SUITE OF COURSES

This suite of courses is recommended for those employees currently in or preparing for a supervisory or managerial role.

Supervisors learn how to earn respect and deliver feedback to either reinforce or change behavior. Utilizing these feedback techniques improves employee performance, reduces turnover and promotes teamwork.

Primary Course Objective:

Develop listening skills and identify how and when to intervene to prevent and minimize workplace conflict.

Each course shown below takes 20 minutes.

Listening Skills

This course demonstrates listening skills critical to conflict prevention and resolution.

Discerning When to Intervene

Differentiate between situations best resolved without manager participation and those critical for managerial intervention.

Negotiating and Resolving

Three basic steps are presented that mediate and resolve workplace conflicts.

Dealing with Difficult Personalities

Five challenging personality types are portrayed. Simulations identify the best method to diffuse anger and maintain control for each type.

Minimizing Conflict

Simple guidelines are presented that minimize workplace conflict.

Off the shelf cost for complete suite: $74.95
Volume discounts and unlimited usage agreements available.

Call a sales representative for information on customization 307-733-4188.

It is strongly recommended that managers take the same courses as supervisors so they are able to reinforce what is learned.

Home

Watch a Demo

Our Learning Approach

ITS Courses

Who We Are

Site Map

Training Login

Interactive Training Simulations, LLC - P.O. Box 4095 Jackson, Wyoming 83001. 307-733-4188 . info@itsimulations.com
©2009 ITS Simulations - Interactive Training Solutions - Web Site Design & Search Marketing by Costa Technologies