|
Primary Course
Objective:
Employees develop an appreciation of diversity and a respect for
cultural differences.
Each course shown below takes 20 minutes.
Respect for Each
Individual
| |
Recognize the importance of demonstrating respect for
co-workers and customers. |
Policies
for Success
| |
Establish guest
loyalty from check-in to check-out, focusing on understanding guest
expectations and how to exceed them.
Understand what is expected in the United States regarding
timeliness, attitude, dress and other work-related behavior. |
Acceptable
Communication Styles
| |
Determine
acceptable and inappropriate communication styles, addressing phone,
email and personal interactions. This course explains body language,
gestures and body space norms. |
Closing
Communication Gaps
| |
Realize how a lack of knowledge of U.S. cultural differences
can impact the individual as well as the establishment. |
Off the shelf cost
for complete suite: $59.95
Volume discounts
available
For more
information call a sales representative at 307-733-4188.
It is strongly
recommended that supervisors take the same courses as employees so
they are able to reinforce what is learned. |
