We use problem-based staff training, an instructional approach that puts employees in an active role as they solve simulated guest service and sales problems with real-world significance. In this way, they can learn from their mistakes without real-world consequences. Immediate feedback explains why their choices were not the best ones and reveals the all-important WHY behind the best solution to the problem.
ITS eliminates the typical “talking heads” approach to e-learning, which disengages learners.
DIFFERENT CUSTOMIZATION LEVELS
Customized simulations specific to your location are available upon request.
ITS courses can be translated into Spanish and other languages upon request.
Unlike generic off-the-shelf products for staff training, ITS develops industry-specific content, written by subject-matter experts specifically for jobs in the health care, retail, restaurant and hospitality industries. We also produce custom training programs on a wide range of topics, working closely with staff specialists to translate technical or proprietary knowledge into effective instruction for employees.
APPEALING TO THE MILLENNIAL GENERATION
According to Eric Chester, author of “Getting Them to Give a Damn,” Gen Y young adults (late teens and early 20s) seek immediate performance feedback and learn best when told not just WHAT to do, but also WHY it’s a best practice. They respond quickly to stimulating and engaging training. Because ITS training programs require constant engagement and provide immediate feedback, they make a superb fit especially for the technology-savvy Gen Y frontline employees.
IMPROVED RETENTION RATE
Problem-based training is like virtual role plays: It engages employees with real-life challenges in an environment where mistakes are educational, not expensive. (See diagram)
ITS partners with Absorb Learning Management System to host your training in a state-of-the-art interface that can reflect your company’s branding. The intuitive and simple-to-use system contains robust tracking and reporting capabilities, allows automated enrollments, and gives you hands-on control of your learners’ profiles, progress monitoring and automated functions. An ITS learning management specialist assists you with setup and provides as little or as much ongoing support as you need to make your training a success – from a simple one-course program to a complex delivery of differing curriculums to various groups of learners.
Please contact us to learn more about how the ITS interface through Absorb can make online delivery of your training convenient and accessible.