Tourism and Hospitality Courses

Hotel lobby agent


Tourism & Hospitality Courses


With broad competition in the hospitality and tourism industry, you must positively distinguish your business from all the others. Training your employees to deliver outstanding guest service is the surest way to do this. Delivered in a safe virtual environment, ITS hospitality courses lets your staff explore best practices, learn from their mistakes, and prepare to accommodate your guests with competence and confidence.

  • Employee training and development whenever you need it. ITS can train your employees 24/7 – all hospitality courses are delivered online.
  • Employee recognition. Each employee receives a personalized certificate upon completion of a course.
  • Track employee performance. ITS can send you daily, weekly or monthly detailed training completion reports.


Frontline Staff Training



Guest Service

Help your staff understand the nuances of great service…from the 10-5-2 rule for greeting guests to anticipating a guest’s needs to adeptly handling complaints. Lodging-specific simulations teach your staff how to deliver the WOW factor.




An employee’s attitude and appearance affects your guests’ perceptions of service. This course standardizes professional expectations for hospitality workers and can include an optional game show-style quiz.



Reservation Sales

This course teaches your agents to confidently up-sell and close sales while providing exceptional guest service that addresses each guest’s individual needs.



Workplace Harassment Prevention

Employees learn to recognize actions that create a hostile workplace environment and how to prevent situations that can result in harassment claims.

Management Training



Coaching Your Employees

Managers learn to build respect and provide feedback in ways that motivate employees to improve their skills.



Conflict Management

Supervisors explore why employee disagreements develop and how to prevent them. They learn when intervention is appropriate and how to manage difficult situations.



Hire, Train, Evaluate – The Best Team

Develop your biggest investment, your employees, and learn ways to prevent staff problems that might otherwise lead to costly legal expenses through standardization of employee hiring, training and evaluation processes.



Workplace Harassment Prevention

Managers learn how to deal with workplace bullying, mitigate harassment problems before they escalate, and handle harassment claims.

For more information, call a sales representative at 307-733-4188. Volume discounts, unlimited usage agreements and resort packages that combine elements of restaurant, retail and hospitality courses are available.